Customer Support Page

Chassis Plans proudly stands behind the quality of our products and is committed to world-class post-sale technical service and support.

Support Issues
Please contact your original Sales Engineer at (858) 571-4330 for all support questions. Lifetime phone support is provided for all Chassis Plans products at no charge. You can also contact Customer Service or email support@chassisplans.com.

Return Material Authorization
An RMA number is required for all returns and repairs. Should one of our products need service, your Sales Engineer will issue you an RMA number that is valid for 30 days.

Defective Return
When returning an item for repair, do not include accessories such as manuals, software or cables unless requested to do so.
Our standard policy is to provide depot repair or replacement for defective parts. If cross shipment of a replacement part is authorized by your Sales Engineer, you will be invoiced for that part. Once the defective part has been returned to us, a credit will be processed and applied to your account.

Credit Return – Standard Products
When returning an item for credit, please send everything that was included in the original shipment, including manuals, software, cables, and the packaging. Products which are incomplete or show signs of damage or abuse may be subject to a restocking fee. Products returned after 30 days are subject to a 20% restocking fee. Products returned after 60 days are subject to a 50% restocking fee.

For all returns, regardless of the reason, the packaging must provide adequate protection against the possibility of damage in shipment and the RMA number must be clearly marked on the outside of the shipping box. Any unauthorized return will be rejected.

Returned items must be received by Chassis Plans in 'as new' condition.

Opened software products are not eligible for return unless defective in which case they will be replaced with like product.

Credit Return – Non Standard Products
Any product which has been designed and manufactured to meet a unique customer specification, whether it involves the modification of a standard product or is an entirely new design, is considered a Non Standard Product and may not be returned for credit.

Turnaround Time
Our intent is to process returns within five business days, though repairs may take longer.

Shipping Cost
The customer is responsible for the cost of returning products to our warehouse, whether for repair or credit. Chassis Plans assumes responsibility for the outbound shipping costs.

Return Address
All returns shall be sent to:

Chassis Plans, LLC
Attn: Customer Service
10123 Carroll Canyon Rd.
San Diego, CA 92131

Warranty Terms & Period
All integrated computer systems come standard with a two-year limited warranty against manufacturing and material defects. All LCDs, keyboards and other accessory products are protected by a one-year limited warranty. This warranty policy covers replacement or repair of the original product at Chassis Plans’ option and is made solely to the purchaser. It also assumes that the product has not been modified or subjected to unusual physical or electrical stress. This warranty is void for any product damaged due to improper packaging when returned for RMA purposes.

Chassis Plans makes no warranties, expressed or implied, with respect to software and related manuals and media. All such items are sold or licensed to the purchaser strictly on an “as is” basis.

Chassis Plans’ sole obligation shall be the repair or replacement of defective goods. In no event shall Chassis Plans be liable for any loss, damage, or injury of any kind arising out of or in connection with these terms and conditions. Neither Chassis Plans, nor its hardware or software suppliers, makes any warranty, expressed or implied, concerning the applicability of any hardware or software for any specific purpose.

Extended Warranty
Customers may purchase extended warranty coverage and onsite service contracts for their products at the time of purchase. Please contact your sales engineer for details.

Out Of Warranty
The cost for repairing out of warranty items will be quoted on a time and material basis. The customer must approve of any repair charges before their repair will be processed.